Returns & Refunds

• Can I change an item?

If your order has already been shipped, we invite you to wait until it arrives and then contact us to request its return. We inform you that once confirmed, your order could not be deleted.

• How can I return an item?

Before returning any products, the customer must request an authorization to return the products directly through our website, in the section "Request Return". Depending on the reason for return, you will be sent via e-mail the correct procedure to follow.

• I don't like the product delivered to me, or doesn't fit the purpose need for, what should I do?

If you don't like the product purchased, you can request an authorization to return the products directly through our website "Request Return". The return will be at the customer's expense and the return address is indicated in the confirmation e-mail the customer will receive. Once the goods have been returned, their condition will be checked and the refund will be made within approximately 8 to 10 days. No refunds are possible for products received in conditions not complying with returns terms. The refund will be automatically paid into the credit card or debit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

• I've received a different item to the one ordered, What should I do?

Should the product received not be the same as the one you ordered, Access Panels UK will take full responsibility for the return. You have to request a return through the appropriate section on our website labeled "Request a Return", after that, you will be informed by e-mail and by phone in order to definitely confirm the way you should return the parcel. For this case only the expenses spend by you to return the product, will be refunded, once the goods are received. As soon as the goods have been returned, their condition will be checked and the refund will be made within 8 to 10 days. No refunds are possible for products received in conditions not complying with returns terms.

• I've received a defective product, what should i do?

Should the product received be defective, Access Panels UK will take full responsibility for the return. You have to request a return through the appropriate section on our website labeled "Request a Return", after that, you will be informed by e-mail and by phone in order to definitely confirm the way you should return the parcel. For this case only the expenses spend by you to return the product, will be refunded, once the goods are received. As soon as the goods have been returned, their condition will be checked and the refund will be made within 8 to 10 days. No refunds are possible for products received in conditions not complying with returns terms.

• When will you send me the refund?

As soon as products are returned to Access Panels UK for any reason whatsoever, a check is made of their condition after which the refund will be made within 8 to 10 days.

• Refund Terms

Any goods returned to Access Panels UK must be presented back in the same perfect condition they have been dispatched to the customer example, unopened, with the same original plastic, undamaged (unless defective from Access Panels UK). All goods returned to Access Panels UK that have been opened from the original plastic, will be accessed and refund might be or might not be given depending on the circumstances stated by customer and it will be under Access Panels UK management to make a decision.